Q. How will you ship my modern cat furniture?
A: Our cat furniture ships via FedEx.
Q. What is your return policy?
A: We accept returns up to 15 days after the receipt of your order. We only accept returns on items that have not been used. We do not accept returns on items that have been built. Please contact us for all returns.
Q. Where will my cat furniture ship from?
A: From our warehouse in Vista, California.
Q. Are your modern cat condos easy to keep clean?
A: They are really easy to keep clean with periodic vacuuming. Our recommendation is to use a fabric roller for quick cleaning.
Q. Is it easy to assemble?
A: Yes. Our cat furniture uses high quality hardware to assemble and our unique patent pending foam scratching pad design makes our furniture super easy to assemble.
Q. Are your furniture pieces sturdy? Is the tall condo balanced in such a way that it will remain upright during wild play?
A: Our large cat tower weights 30lbs, and is constructed of steel and high density fiberboard. Its only 40″ tall, so the center of gravity is relatively low. We built it to be extremely sturdy, so we have confidence it will work great.
Q. Does the fabric really withstand cat scratching?
A: Yes. We use special cross-woven fabric that is highly durable and does not unravel when scratched by your cat. If you have a ambitious scratcher, you can rotate the pads to ensure even wear. In special cases of long-term heavy use, the foam scratching pads can be replaced.
Q. How can I be sure my cat will like this furniture?
A: Some cats can be fickle and won’t immediately appreciate their cool new furniture. Generally, cats need to understand that a new piece of furniture is for them. Sometimes it can take a little time to adjust (and to stop scratching your favorite sofa!). We recommend positively re-enforcing their usage of our Modern Cat Condo by using treats, petting, and catnip to communicate their ownership. Soon, you’ll have a hard time tearing them away from their new cat condo.
Q. Who is Modern Cat Designs?
A: Modern Cat Designs is a design and manufacturing team specializing in bringing high value goods to the consumer and business markets. Our offices are located in sunny San Diego, California.
Q. Who is the good looking guy in all your photos?
A: His name is Moxie, and he is 7 years old. He loves spending time in his Modern Cat Condo, and playing with twist ties.
Question not answered? Email us at sales [at] ModernCatDesigns.com, or call us at 1.888.408.9515
